| General Inquiries | info.desk@polartie.com |
| Support | global-support@polartie.com |
| Billing & Finance | global-finance@polartie.com |
| Press & Media | media.relations@polartie.com |
| Careers & Hiring | careers.office@polartie.com |
| Legal & Compliance | legal.office@polartie.com |
Each inbox is monitored by our team. We aim to respond to all inquiries within 1–3 business days, depending on the nature of your request.
Effective Date: [Insert Date]
At PolarTie, your privacy is not just a feature — it's a fundamental commitment. This Privacy Policy explains how we collect, use, store, and protect your data when you interact with our platform, services, agents (AI or Live), websites, and applications.
We collect only what is necessary to operate our services effectively and improve the user experience.
We use collected data only to:
We do not use your data to train global AI models.
We never sell or share your customer data with third parties.
All AI Agent interactions are:
Transcripts, recordings, and call summaries are only generated if explicitly enabled in your settings.
PolarTie uses passwordless authentication. No passwords are stored or managed.
Platform security is built on top of Amazon Web Services (AWS) infrastructure and adheres to AWS's best practices for multi-tenant cloud environments.
Your organization retains full ownership of:
You control access, export, retention, and deletion of your content.
You can configure:
Deleted data is removed from active storage and archived backups within a reasonable period.
Payments are processed by Stripe. PolarTie:
All financial transactions are encrypted and securely handled by Stripe.
If you connect third-party systems (e.g. CMS platforms, APIs, kiosks), we do not access their content beyond the scope of authorized configuration and agent logic. You remain in control of what's exposed to PolarTie.
You may receive emails from us regarding:
You can opt out of non-essential communications at any time.
We may update this Privacy Policy from time to time. All changes will be posted on this page with an updated effective date.
If changes materially affect your rights, we will provide additional notice via email or dashboard alerts.
For any privacy-related inquiries, data access requests, or concerns, please contact:
PolarTie Privacy Team
📧 privacy@polartie.com
🌐 www.polartie.com/privacy
Last updated: February 27, 2025.
The following Web Site Terms of Use ("Terms") govern all PolarTie.com web pages ("Site"). By accessing the Site, you agree to these Terms. This Site is under Copyright 2025 by PolarTie and/or its affiliates. All rights are reserved.
When using our Site, you must comply with all applicable laws, including federal, state, and local laws, the laws of your jurisdiction, and laws regarding the transmission of technical data. You may not use the Site to promote any third party products or services.
Content on the site is owned and controlled by PolarTie and protected by copyright, trademark and other proprietary rights. PolarTie and its licensors retain all rights to this intellectual property. You are granted a limited right to view the Site Content only for your internal use of the Site. Site Content may also include, but is not limited to, graphic representations, icons, photographs, text content, product documentation, technology overviews and linked or attached documents. These materials may only be used with PolarTie’s permission.
The trademarks and logos displayed on our Site are the property of PolarTie or other third parties. PolarTie is a trademark of PolarTie and/or its affiliates. You are not permitted to use these without the prior written consent of PolarTie or the third party that owns the trademarked item.
Except as specifically set forth above, nothing in these Terms confers, by implication or otherwise, any license or intellectual property right of PolarTie or any third party. All rights not expressly conferred are reserved.
PolarTie assumes no responsibility for the accuracy of the information on the site. All efforts have been made to ensure accuracy of the Site Contents. We may change the solutions or products mentioned at any time without notice. Mention of non-PolarTie products or services is for informational purposes only and constitutes neither an endorsement nor a recommendation. Not all products or solutions mentioned will be available in all areas or countries. Please contact your local sales representative for information as to products and services available in your location.
The Site and all information therein are subject to applicable federal, state, and local laws, and U.S. export control laws, and may also be subject to the laws of the country where you reside.
This site is provided "as is" without warranty of any kind. PolarTie shall not be liable for any indirect or consequential damages arising out of the use or inability to use this site or any related services or content, or damages resulting from use of the information present. PolarTie does not guarantee and does not promise any specific results from use of the site or any related services or content.
PolarTie reserves the right to change these Terms from time to time at our sole discretion. These Terms are governed by the laws of the State of California, U.S.A. These terms were last updated on February 27, 2025 and are effective immediately.